sanctuary Policies

CANCELLATION, MODIFICATION, AND RESCHEDULE POLICY: Our policy requires guests to cancel, modify, or reschedule at least 48 hours before the appointment to avoid a penalty. Appointments booked within the 24-hour period are subject to this policy.

• WITHIN 48 HOURS: Guests who cancel, modify, or reschedule within 48 hours of an appointment will be charged 50% of the full-service price booked.
• WITHIN 24 HOURS: Guests who cancel, modify, or reschedule within 24 hours of an appointment will be charged 100% of the full-service price booked.

LATE ARRIVALS: Guests who are more than 10 minutes late, do not show, or do not call, will be charged 100% of the full-service price booked. Guests who cancel, modify, or reschedule within 48 hours of an appointment will be charged 50% of the full-service price booked. Guests who cancel, modify, or reschedule their services within 24 hours of an appointment will be charged 100% of the full-service price booked.

INCLEMENT WEATHER POLICY: In the case of inclement weather, we closely monitor conditions and recommendations by the National Weather Service. Impacted guests will be contacted and will not be charged for service cancellations or rescheduling. If changes are made to the shop schedule or shops are closed, we will provide a minimum of two hours notice prior to appointment times. If our shops remain open as normal, our cancellation policy remains in place. Guests with questions can give us a call.

CHILD SERVICES: Please note, minors must always be accompanied by a parent or guardian while in our salons.

ALLERGIES: We cannot guarantee products used in our services are nut-free or have not been cross-contaminated with nut products.

FYI:

I uphold the highest level of cleanliness and sanitation practices required by the Oregon State Board of Cosmetology. I reserve the right to refuse service if I believe there is a risk of fungal or bacterial infection. Please note that you will be charged 100% of the full-service price booked for a turnaway due to a suspected fungal or bacterial infection.